# Problem Solving Step

Simplex involves an eight-stage process: problem finding, fact finding, defining the problem, idea finding, selecting and evaluating, planning, selling the idea, and acting.

Simplex involves an eight-stage process: problem finding, fact finding, defining the problem, idea finding, selecting and evaluating, planning, selling the idea, and acting.

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When your problem is simple, the solution is usually obvious, and you don't need to follow the four steps we outlined earlier.

So it follows that when you're taking this more formal approach, your problem is likely to be complex and difficult to understand, because there's a web of interrelated issues.

With one, you can solve problems quickly and effectively.

Without one, your solutions may be ineffective, or you'll get stuck and do nothing, with sometimes painful consequences.

Quite often, what may seem to be a single problem turns out to be a whole series of problems.

Going back to our example, substandard work could be caused by insufficient skills, but excessive workloads could also be contributing, as could excessively short lead times and poor motivation.

The key to a good problem definition is ensuring that you deal with the real problem – not its symptoms.

For example, if performance in your department is substandard, you might think the problem is with the individuals submitting work.

However, if you look a bit deeper, the real issue might be a lack of training, or an unreasonable workload.

help you ask the right questions, and work through the layers of a problem to uncover what's really going on.

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