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Interpersonal relationships fail and businesses fail because of poor problem solving.This is often due to either problems not being recognised or being recognised but not being dealt with appropriately.
From the information gathered in the first two phases of the problem solving framework it is now time to start thinking about possible solutions to the identified problem.
In a group situation this stage is often carried out as a brain-storming session, letting each person in the group express their views on possible solutions (or part solutions).
These barriers can turn a potentially positive situation into a negative one, a problem. It is human nature to notice and focus on small, easy to solve problems but much harder to work on the big problems that may be causing some of the smaller ones. Problems involve setting out to achieve some objective or desired state of affairs and can include avoiding a situation or event.
It's useful to consider the following questions when faced with a problem. Goals can be anything that you wish to achieve, or where you want to be.
Trying to solve a complex problem alone however can be a mistake.
The old adage " Effective problem solving usually involves working through a number of steps or stages, such as those outlined below.
Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so.
The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.
Our problem solving pages provide a simple and structured approach to problem solving.
The approach referred to is generally designed for problem solving in an organisation or group context, but can also be easily adapted to work at an individual level at home or in education.