Problem Solving Examples With Solutions

Alec requests Alice to make a formal written complaint, which is the beginning of a new file.The concerns are fully investigated – colleagues are interviewed, warnings are issued, and everyday operations are monitored with a new focus.These concerns can also be extended to how customers treat you.

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Don’t try to skate by with generalities like, You’re not answering the question. Avoid raising red flags by talking about problems that you caused or negatively contributed to.

Remember that you want to be the hero in your interview stories whenever possible (we’ll talk about responding to behavioral questions about negative experiences in a future post).

Reminder: The STAR format isn’t about scripting and memorizing stories (and it’s certainly not about fiction writing).

The example above is more scripted than you want or need.

Just jot down the rough bullet points for each section.

You want to create a framework that ensures you hit your key points, but your delivery will likely be a little bit different each time.

The most effective way to combat this ubiquitous problem is to: Example: Alice, an entry-level clerk, knocks on the door of Alec Berg, the senior vice president of Antarctic affairs.

She informs Alec of the verbal abuse she has received from both supervisors and customers.

You might think that being passive aggressive with your colleagues is the way to go, but this will eventually boil over and poison the workplace. These are just elements of your overall professional skills.

Unfortunately, there will always be a handful of coworkers who have not ditched the high school mentality.


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