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With that in mind, we focused our search on the 11 business internet providers with the widest nationwide coverage.To find out what’s available in your location, enter your zip code at the top of the page — we’ll guide you through the biggest considerations when purchasing.That isn’t exceptional compensation — especially when compared with Century Link, which grants one day’s credit per every half hour of downtime — but the company’s 99.99% expected uptime and 24/7 repair line make us confident that we’ll get the support we need in the event there is an issue.
Companies can lose potential revenue during internet outages, which makes prompt and helpful customer service all the more important.
We looked at third-party customer service ratings from J. Power and the American Customer Satisfaction Index (ACSI), who score internet providers for customer satisfaction.
The company clearly lays out its fees for equipment, installation, and service, which is rare in an industry known for hedgey language and hidden fees.
And while we literally spent hours looking for other providers’ SLAs, we came across AT&T’s in just a few minutes.
Unless your business is in the Northeast, you’ll likely be limited to copper.
Copper internet installation may take longer and be more expensive than other types of internet, though it’s a more widely available way to get fiber-level speeds.When we asked for specifics about its bundling plans, the rep told us that wasn’t possible, and that we’d have to sign up for phone and TV separately and pay three bills per month.However, a little digging proved otherwise — you can bundle phone, TV, or tech services with your business internet, depending on your needs.AT&T came in right behind Verizon for highest customer satisfaction ratings.While the seven providers altogether averaged 3.2/5 with JD Power and 62.4/100 with the ACSI, AT&T was comfortably above average with both.While AT&T has received strong customer satisfaction scores for an internet provider, our experiences were a little mixed.On the one hand, we found the representatives on AT&T’s live chat tool friendly and responsive; on the other, the information we got wasn’t always accurate.And though these scores do vary by region, AT&T stood out as one of the only providers to receive a perfect score from JD Power in any region, receiving solid 5/5s in the Midwest.AT&T outshines its competition when it comes to price and plan transparency.We’ll be frank here: As we discussed in our review of the Best Internet Service Providers, customer service throughout the entire ISP industry is rather lackluster.While this is just an exasperating reality for residential internet users, the stakes are higher for businesses.